May 28, 2016 11:11 pm Published by

Last week, my youngest daughter wore her first pair of glasses. As I drove her to school, she marveled at... View Article



The power of the pen

May 17, 2016 4:51 pm Published by

For the past 20-plus years, I have done a barbecue for my kids and their classes at school. I pick... View Article


A tale of two leaders

May 17, 2016 2:36 am Published by

“The leaders who ignite in me the drive to work uncommon hours and to tackle uncommon challenges are those who... View Article



Easy hard or hard easy?

May 10, 2016 2:48 am Published by

“Coombs, you can live easy hard or hard easy. It’s your choice.” –Gordon Birch, pg. 221, Don’t Just Manage—LEAD! This... View Article


Sound the alarm!

May 9, 2016 10:44 pm Published by

Sound the alarm! Security should be the focus of call center technology investments. Here’s why: Within a call center, there... View Article