Language limbo: what ducking the communication bar meant overseas

September 29, 2016 5:55 am

The aptitude of language I saw on a recent trip recalled the lack of it in my family — and the cost it came with.

Last week, I had the opportunity to travel to Mexico with a client who had installed one of our products. This particular product enables a caller to give their credit card and social security number or other sensitive information to the call center agent without the agent hearing or seeing the actual number. In this way, the client and company are protected and the phone agent’s life is simpler, easier and more efficient. Fraudsters are dead in their tracks.

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This post was written by Art

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