Arthur F. Coombs III
During the past twenty-five years, Art has worked in leadership positions with a number of global firms and their call/BPO centers worldwide. Currently president and CEO of KomBea Corporation, Art has served for more than a dozen years developing and marketing tools that blend human intelligence and automation to improve call center phone interactions. Find out more about Art’s company, KomBea, HERE
Art has also served as executive vice president of business development and strategic initiatives for First-Source; CEO and founder of Echopass Corporation (the world’s premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.
Art is a widely published author of methodologies for BPO/contact centers, outsourcing, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, a nd RasterOps.
What started more than twenty years ago with a presentation in Paris has positioned Art as a charismatic, innovative, and sought-after speaker across the globe. His authentic style of delivery, solid content, and practical applications leave his audiences ready to make a difference in their own spheres of influence.
Without a doubt, Art’s heartfelt and humorous insights captivate and inspire all who hear him. Now, with his number one bestselling book Don’t Just Manage—LEAD!, everyone can experience Art’s inspiring storytelling!
“I have had the privilege to attend two of Art's workshops. He is an inspiring and engaging speaker who communicates directly from the heart. He teaches through the art of stories that hold impact and inspire long after the conference is complete. I have and will continue to recommend Art as a speaker to anyone.”
— Robin Jurkowski, Director Customer Care, Collegis Education, Customer Service Leadership | Customer Experience | Contact Center Operations