True Friends Call It Like It Is

I love honest, compassionate friends that will tell me my metaphorical zipper is down. While initially awkward, embarrassing, and uncomfortable, those friends call them as they see them. Due to their frankness, they are the friends I may want to avoid, but in truth, they are the friends I sincerely need. These are the friends that will call me out on my childish, self-centered behavior.

If you have that kind of friend, give them the freedom to call a spade a spade when they sense you are going off the rail.

No friends like that? You need to ask why. If so, there is a deeper issue happening.

Now that you have given your friend the green light to call out your B.S., take a moment to gather your thoughts and reflect on your friend’s direct honesty. At first, it will sting, and you will want to be defensive. Pause, take a break and take time to reflect. Detach yourself from the frank observation and don’t take it personally. It is not you they have a problem with it is your behavior.

Hold a long look in the mirror and sincerely ask yourself if it is true. Most often it is. Recognize it, ask for forgiveness, right the wrong and do not do it again, do not dwell on it and move on. True friends will not lead you astray. Their motive is to help not hurt.

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During the past twenty-five years, Art has worked in leadership positions with a number of global firms and their call/BPO centers worldwide. Currently president and CEO of KomBea Corporation, Art has served for more than a dozen years developing and marketing tools that blend human intelligence and automation to improve call center phone interactions.
Art has also served as executive vice president of business development and strategic initiatives for First-Source; CEO and founder of Echopass Corporation (the world’s premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.
Art is a widely-published author of methodologies for BPO/contact centers, outsourcing, customer service, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, and RasterOps.

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