Stop Gossip!

In a kingdom, the court jester liked to gossip. When he saw someone doing something foolish, he had to tell friends. He knew it was wrong, but he found enjoyment in shaming others. He justified it because some of what he said was true.

One day he learned something embarrassing about a workmate. After embellishing it a bit, he shared it with a few close associates who told their friends, who told their neighbors, and so on.

The upset palace worker heard it. He ran to the king and complained that the story was unfair. His name would be forever tainted.

The king summoned the jester, knowing he loved to gossip. When the jester heard how devastated his palace workmate was, he felt sorry.

“What can I do to undo the damage?”

The king said, “Bring me a feather pillow.”

When the jester returned, the king handed him a knife, “Cut the pillow open.”

“But Sire, it will make a mess!”

“Please, do as I say.”

The Jester cut the pillow open. A cloud of feathers swirled about the large room. Some floated out the window.

Then the King said, “Now bring me back all the feathers. Not one can be missing.”

“That’s impossible.”

“You’re right: like the feathers, your words can never be retrieved. You may be forgiven by the one you hurt, but you can never undo the damage your gossips done.”

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During the past twenty-five years, Art has worked in leadership positions with a number of global firms and their call/BPO centers worldwide. Currently president and CEO of KomBea Corporation, Art has served for more than a dozen years developing and marketing tools that blend human intelligence and automation to improve call center phone interactions.
Art has also served as executive vice president of business development and strategic initiatives for First-Source; CEO and founder of Echopass Corporation (the world’s premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.
Art is a widely-published author of methodologies for BPO/contact centers, outsourcing, customer service, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, and RasterOps.

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