If you could implement one change to improve your firm, family, or (shudder I say) country, what would that be? For me, the answer would be a heavy dose of selfless empathy.
Empathy: the capacity to understand what another being (a human or non-human) is feeling — the ability to place oneself in another’s position.
Not long ago we believed humans were the only species capable of empathy. However, we now know that dolphins, elephants, whales, chimpanzees, dogs, horses, and even rats demonstrate actions that appear to be empathetic.
A study proved that rats preferred freeing other caged rats rather than eating food easily accessible. I don’t know about you but, when I think of a rat, I do not think of an empathetic creature.
If a rat’s actions can demonstrate empathy, for their rat cohorts while getting nothing in return, then we humans have no excuse.
Real leaders must practice empathy. When you start fighting for resources for you, your team or party at the risk of weakening the whole you are not empathetic. We have to stop thinking me, me, me. We have to start thinking how will my actions help others even at my own peril.
Empathy means respecting each other’s differences of opinion, race, religion or even politics.
If a common rat can lead with empathy, so can we.
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Don’t Just Manage Lead!
In Don’t Just Manage—Lead! you’ll learn what it takes to become an effective leader, someone who will help guide and motivate others to achieve success. Art F. Coombs, the Utah based author and CEO, provides the most comprehensive and authoritative account of a true leader’s life and career. Loaded with heartfelt, real life experiences of what it takes to lead thousands of employees, Coombs presents his journey from business student to corporate CEO. With these real-world examples, he shows how true leaders can influence behavior, shape goals, and encourage the very best from others.Buy Now
Today, the world needs human connection more than ever. It needs people who strive for deeper relationships, not just surface recognition, who come at life with the enthusiasm, energy, and excitement that bind people together. These people have a powerful impact on all around them. Leadership guru Art Coombs combines fresh perspectives, profound experience, engaging information, and unforgettable stories into a simple formula that will result in rich connections as you live, laugh, learn, love, and lead those who mean the most to you. Begin today to live the authentic, abundant life you were meant to as you build and shape the connections that change everything.Buy Now
Art has also served as executive vice president of business development and strategic initiatives for First-Source; CEO and founder of Echopass Corporation (the world’s premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.
Art is a widely-published author of methodologies for BPO/contact centers, outsourcing, customer service, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, and RasterOps.