What do you do when a client wants a ridiculously deep discount? Or an employee who wants exclusive PTO terms or a crazy high salary. How do you handle these awkward requests for single one-sidedness?
Here is a tip I have used for 30 years. I let Immanuel Kant take the heat. I cannot tell you how many times I have taught his Law of Universalizability to a client or employee seeking favoritism.
Immanuel Kant? He’s an 1800 century German philosopher. He established the Law of Universalizability as part of his work of Metaethics of Morals.
Universalizability? It is part of his first formulation of his categorical imperative, which says that the only morally acceptable maxims of our actions are those that can rationally be willed universal law. The categorical imperative asks whether the maxim of your actions could be one that everybody could act on in like circumstances. Your action is morally acceptable if it can be universalized; that is everyone can do it given the same situation.
So, when a client or employee wants baffling terms, ask yourself, if every client or employee in a similar circumstance, made this same request, could you say yes? If the answer is no, then you can’t ethically say yes.
Thanks Kant, you have helped me more than you know.
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Don’t Just Manage Lead!
In Don’t Just Manage—Lead! you’ll learn what it takes to become an effective leader, someone who will help guide and motivate others to achieve success. Art F. Coombs, the Utah based author and CEO, provides the most comprehensive and authoritative account of a true leader’s life and career. Loaded with heartfelt, real life experiences of what it takes to lead thousands of employees, Coombs presents his journey from business student to corporate CEO. With these real-world examples, he shows how true leaders can influence behavior, shape goals, and encourage the very best from others.Buy Now
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Art has also served as executive vice president of business development and strategic initiatives for First-Source; CEO and founder of Echopass Corporation (the world’s premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.
Art is a widely-published author of methodologies for BPO/contact centers, outsourcing, customer service, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, and RasterOps.