Truth Is Kindness
In the movie, A Few Good Men, there is a climactic scene with Lieutenant Kaffee (Tom Cruise) and Colonel Jessup (Jack Nicholson), where Kaffee demands the truth from Jessup, his response:
YOU CANNOT HANDLE THE TRUTH!
People often rate honesty the most important virtue, but they struggle to be honest with others due to fear of hurting another's feelings. It's like people have to choose between honesty or kindness. This classic question illustrates this trade-off, "Does this make me look fat?"
Another example. Healthcare workers must find a way to communicate information to patients that is both optimistic and factual. Why? We all want the brutal truth without losing hope.
People often misunderstand the consequences of communicating truthfully. However, the experience of being honest is much more enjoyable, results in greater social connection, and causes less harm to relationships than most realize. The truth is freeing.
It can be difficult for a manager to provide constructive feedback to employees in business, especially since it is not in your best interest to hurt their feelings. However, honest feedback will be appreciated by the employee and will lead to performance improvements.
Trust me, your employees (pretty much everyone) want and can handle the truth.
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Hard Easy
What if I told you there are two ways to live: Easy Hard or Hard Easy? Would you rather live an easy life now—eat whatever you want, buy whatever your heart desires, avoid the tough conversations that can come with true human connection—and deal with the consequences later?. Or would your life be better in the future—meaning, would you rather be healthier, have financial security,. have better relationships, and have a sense of peace and fulfillment in your life—if you tackled the hard decisions now?
BEST SELLING
Don’t Just Manage...Lead!
In Don’t Just Manage—Lead! you’ll learn what it takes to become an effective leader, someone who will help guide and motivate others to achieve success. Art F. Coombs, the Utah based author and CEO, provides the most comprehensive and authoritative account of a true leader’s life and career. Loaded with heartfelt, real life experiences of what it takes to lead thousands of employees, Coombs presents his journey from business student to corporate CEO. With these real-world examples, he shows how true leaders can influence behavior, shape goals, and encourage the very best from others.
Human Connection
Today, the world needs human connection more than ever. It needs people who strive for deeper relationships, not just surface recognition, who come at life with the enthusiasm, energy, and excitement that bind people together. These people have a powerful impact on all around them. Leadership guru Art Coombs combines fresh perspectives, profound experience, engaging information, and unforgettable stories into a simple formula that will result in rich connections as you live, laugh, learn, love, and lead those who mean the most to you. Begin today to live the authentic, abundant life you were meant to as you build and shape the connections that change everything.
During the past twenty-five years, Art has worked in leadership positions with a number of global firms and their call/BPO centers worldwide. Currently president and CEO of KomBea Corporation, Art has served for more than a dozen years developing and marketing tools that blend human intelligence and automation to improve call center phone interactions. Art has also served as executive vice president of business development and strategic initiatives for First-Source; CEO and founder of Echopass Corporation (the world’s premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.
Art is a widely-published author of methodologies for BPO/contact centers, outsourcing, customer service, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, and RasterOps.